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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yingying Meng

March 17, 2026

5  out of  5
rating by Yingying Meng
"他的服务非常专业,而且每次回复都非常及时,是一位非常好的保险经纪人"
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Robin Burge

March 14, 2026

5  out of  5
rating by Robin Burge
"The agent was very helpful with all the questions that I had very professional! Thank you 😊"
We responded:
"Thank you, Robin! I'm happy to know you found our assistance helpful and professional. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
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From the web

March 10, 2026

5  out of  5
rating by From the web
"From initial contact to policy delivered and all questions answered!! Ashley and the Lank Johnson staff did a super job on my policies. All conversations were not "pushie" or mere sales calls.... they were service calls. I was impressed ! And I SAVED a decent amount of money over my previous company...."
We responded:
"Thank you for your feedback! I'm happy to hear that Ashley and the team provided you with excellent service and helped you save money. We always aim to make our interactions helpful and informative. If you have any more questions or need assistance, feel free to reach out anytime!"
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Cheryl Champion

March 6, 2026

5  out of  5
rating by Cheryl Champion
"Jake did a wonderful job of helping us save money. Even got us life insurance at a good rate."
We responded:
"Thank you, Cheryl! I'm happy to hear that Jake was able to assist you in saving money and securing insurance at a good rate. Our team is dedicated to providing excellent service, and it's great to know Jake delivered on that promise. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Joy Gilbert

February 27, 2026

5  out of  5
rating by Joy Gilbert
"After repeatedly not getting a return call/correspondence from my STATE FARM agent, non local, I decided to contact a Charlestown agent. I was in need of immediate insurance for my son and MR JOHNSON was fantastic...WOW!!! My son is saving over 100$ monthly from PROGRESSIVE and I too switched agents to local. Thanks again Lank!! This was what I call SERVICE ❤️❤️"
We responded:
"Joy, thank you for sharing your experience! I'm so happy to hear that our office was able to assist you and your son with your insurance needs. It's wonderful that you're both seeing savings and enjoying the service. If there's anything else we can do for you, just let us know!"
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Bethani Mummert

February 15, 2026

5  out of  5
rating by Bethani Mummert
"Recently worked with James out of lank Johnson’s office, he was extremely knowledgeable and patient with my multiple questions. He was very easy to work with and didn’t make me feel pressured at all about anything but also took the time to explain everything to me in detail."
We responded:
"Thank you for your review, Bethani! I'm happy to hear that James was able to provide you with such a positive experience. Our team is dedicated to making sure our customers feel comfortable and informed. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Sydnee Sichert

February 11, 2026

5  out of  5
rating by Sydnee Sichert
"At first, I was skeptical at returning to State Farm because I recently switched to another insurance provider and they were able to save me money. However, after I spoke with Ashley, I decided to return to State Farm when she saved me EVEN MORE. Thanks!!"
We responded:
"Sydnee, thank you for your feedback! I'm happy to hear that we could assist you in saving even more. We appreciate your decision to return to us. Let us know if there's anything else we can do for you!"
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Joe Profilio

February 2, 2026

5  out of  5
rating by Joe Profilio
"I had the pleasure of interacting with James Turpin today and he surpassed all of my expectations. His customer service skills are top notch. I work in retail so I definitely appreciated it. I look forward to talking to him again soon!"
We responded:
"Thank you, Joe! I'm glad to hear that James provided you with exceptional service. We truly value your feedback and appreciate your kind words about his skills. If there's anything else we can assist you with, feel free to reach out anytime!"
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Ashley Gann

January 30, 2026

5  out of  5
rating by Ashley Gann
"Jake and Chase are great!"
We responded:
"Thank you, Ashley! I'm happy to hear that Jake and Chase made a positive impact. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with!"
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Luis Diaz

December 26, 2025

5  out of  5
rating by Luis Diaz
"James was amazing very knowledgeable and truly made me feel like he cared about my situation"
We responded:
"Luis, thank you for sharing your experience! I'm happy to hear that James provided such knowledgeable and caring service. Our team is dedicated to making sure you feel supported and valued. If you need anything else, feel free to reach out!"
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Ryan Brode

December 12, 2025

5  out of  5
rating by Ryan Brode
"Awesome job with Lank."
We responded:
"Thank you, Ryan! I'm happy to hear you had a great experience with Lank. If you need anything else, feel free to reach out!"
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Dakota Hall

December 2, 2025

5  out of  5
rating by Dakota Hall
"Chase has made my experience with state farm so easy. Usually its a hassle and a half dealing with insurance. From my car totaling to needing last minute insurance they got you."
We responded:
"Dakota, thank you for sharing your experience! I'm happy to hear that Chase made things easier for you, especially during such challenging situations. Our team is always here to support you with any insurance needs. Let us know if there's anything else we can assist you with!"
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James Walch

November 14, 2025

5  out of  5
rating by James Walch
"Chase and Jake from State Farm, in Charles Town have been absolutely amazing for all of our family's insurance needs. Always super professional, curtious, and fun! These guys rock. Highly recommend."
We responded:
"Thank you, James! I'm happy to hear that Chase and Jake have been providing such excellent service for your family's insurance needs. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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VICTORIA KNIPPLE

October 28, 2025

5  out of  5
rating by VICTORIA KNIPPLE
"James did a wonderful job answering all my questions he’s the guy to help you with all your insurance needs"
We responded:
"Thank you, Victoria! I'm happy to hear that James was able to assist you with your insurance questions. Our team is dedicated to providing excellent service, and it's great to know James made a positive impact. If you need anything else, feel free to reach out!"
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Jessica Merino

October 11, 2025

5  out of  5
rating by Jessica Merino
"I had the please of speaking to James today. I had general questions about my insurance & he was super helpful and made me feel like he truly cared! He answered every questions I had & it felt like I was just talking to a friend. I will be revisiting State Farm when my current insurance premium renews next becuase of him! James, if you happen to read this, thanks so much!!"
We responded:
"Thank you, Jessica! I'm so happy to hear that James was able to assist you and make you feel comfortable during your conversation. We truly value your trust and look forward to welcoming you back when your insurance premium renews. If you have any more questions or need assistance, feel free to reach out!"
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Clay Cunningham

October 7, 2025

5  out of  5
rating by Clay Cunningham
"Jake from State Farm was great! I’ve been contemplating making the switch on car insurance but haven’t been able to find anything that suits me well. Jake took my call and in less than a couple minutes he had told me everything I needed to hear. He was very knowledgeable along with great customer service."
We responded:
"Thank you, Clay! I'm happy to hear that Jake provided you with the information you needed and delivered excellent customer service. Our team is dedicated to making the insurance process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
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Eric Bridge

October 2, 2025

5  out of  5
rating by Eric Bridge
"Jake at State Farm is AWESOME! No joke! Jake Humbel, that is. Shopping for Home, Auto and Umbrella coverage and could not be more impressed with the experience. We found this guy to be the real deal. There was no phony sales pitch, false promises or pushy sales tactics. Jake's customer service was OUTSTANDING and frankly, unexpected. My wife and I have been leaders in the customer service industry for three decades and immediately recognize great service when we see it. Not only was Jake very friendly, knowledgeable, and professional, he took the time to LISTEN to us so he understood our real insurance needs, patiently answered all our questions, and set us up with exactly the policies we were looking for. To top off the extraordinary service we received, our rates were cut by more than half from what we've been paying at Allstate (20+ year clients overpaying for far too long). If you're looking for a pushy salesperson looking to make a fortune in commission, go somewhere else. On the other hand, if you're looking for a salesperson who goes above and beyond to make the insurance buying process a pleasure instead of a pain, we enthusiastically recommend you call Jake at Lank Johnson State Farm, Charles Town WV Office. Highly recommended!"
We responded:
"Thank you very much, Eric, for taking the time to share such a detailed and positive review! I am truly happy to hear that Jake provided you and your wife with exceptional service and went above and beyond to help you find the right coverage that perfectly meets your needs. It's wonderful to know that his thoughtful approach made the often complex insurance process not only enjoyable but also beneficial for you. If there is anything else we can assist you with, please feel free to reach out to us anytime! We are always here to help."
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Smiley18239

September 27, 2025

5  out of  5
rating by Smiley18239
"Great experience here! Jake has been super helpful in setting up my insurance and answering all my questions. Highly recommend!"
We responded:
"Thank you! I'm happy to hear that Jake was able to assist you with setting up your insurance and answering your questions. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Cai Purdy

September 26, 2025

5  out of  5
rating by Cai Purdy
"Great work from State Farm Chase Cassell Helped me he did amazing."
We responded:
"Thank you, Cai! I'm happy to hear that Chase was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Lots Of Pickles

September 26, 2025

5  out of  5
rating by Lots Of Pickles
"James was awesome! We changed our insurance after 30 years with the same company. Thank you for helping us save a lot of money!"
We responded:
"Thank you! I'm happy to hear that James provided such excellent service and helped you make a beneficial change after so many years. It's wonderful to know you're saving money with us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Ben Newell

September 19, 2025

5  out of  5
rating by Ben Newell
"Mr. Jake Humbel was super informative and made the process of switching insurance effortless. Professional demeanor and very knowledgeable. Thanks Jake!"
We responded:
"Thank you, Ben! I'm happy to hear that Jake was able to assist you with such professionalism and ease. Our team is dedicated to providing knowledgeable service, and it's great to know Jake delivered on that. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jennifer Lake

August 31, 2025

5  out of  5
rating by Jennifer Lake
"I am so happy to be back with a local office for insurance. The customer service and attention to detail is outstanding and I can't thank Tammy enough."
We responded:
"Jennifer, thank you for your wonderful feedback! I'm glad you're satisfied with our local office and the service we provide. Tammy will be thrilled to know her efforts made a difference. Let us know if you need anything else!"
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Paige Baker

August 7, 2025

5  out of  5
rating by Paige Baker
"Jake called unexpectedly after searching for new insurance and was able to get us the best deal. He continously followed up and answered all questions until we felt comfortable with our new policy. Highly recommend!"
We responded:
"Thank you for your review, Paige! I'm delighted to hear that Jake was able to assist you in finding the best deal and ensuring you felt comfortable with your new policy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"
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Del Morgan

August 5, 2025

5  out of  5
rating by Del Morgan
"Quick. Knowledgeable. Communicated well. Friendly. Jake handled our exchanges well."
We responded:
"Thank you, Del! I'm happy to hear that Jake provided you with quick and knowledgeable service. It's great to know our communication met your expectations. If you need anything else, feel free to reach out!"
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Zachary

July 30, 2025

5  out of  5
rating by Zachary
"Always quick and responsive. Chase is on top of it."
We responded:
"Thank you, Zachary! I'm happy to hear that you find our service quick and responsive. Chase is indeed a valuable part of our team. If you need anything else, feel free to reach out!"