Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amanda Egan

Amanda Egan

February 10, 2025

5  out of  5
rating by Amanda Egan
"James is amazing! He has bent over backwards to help me out on more than one occasion when sorting out my policy and helping my mother and daughter sort out theirs. That’s right State Farm is family wide for us and has been for decades, and having someone like James on their team helps illustrate why. Thank you!"
We responded:
"Hi Amanda, thank you for the kind words!! So glad James has helped and thank you and your family for your loyalty to State Farm. "
Profile photo of Don Shry

Don Shry

February 4, 2025

5  out of  5
rating by Don Shry
"James is very helpful he answered all my questions and a great person to talk to"
Profile photo of dylan milam

dylan milam

January 8, 2025

5  out of  5
rating by dylan milam
"James did great work"
We responded:
"Hi Dylan. Thank you for the kind words"
Profile photo of John Pearrell

John Pearrell

December 30, 2024

5  out of  5
rating by John Pearrell
"James was awesome! He always gets me taken care of quickly and efficiently"
We responded:
"Hi John. Thank you so much for your kind words. "
Profile photo of Richard Cluff

Richard Cluff

December 9, 2024

5  out of  5
rating by Richard Cluff
"James is fantastic to work with. He has always been very responsive and pleasant!"
We responded:
"Hi Richard. Thank you for your kind words. James takes pride in our agency and helping "
Profile photo of Marcy Walker

Marcy Walker

November 25, 2024

5  out of  5
rating by Marcy Walker
"James has been very helpful and the follow through has been exceptional!"
We responded:
"Hi Marcy. Thank you for the kind words. James will always do all he can to help. "
Profile photo of Logan Brown

Logan Brown

November 8, 2024

5  out of  5
rating by Logan Brown
"I have had State Farm for many years and have always had positive experiences with them. Within the last two years I have been specifically with Lank Johnson’s office, I have been treated nothing but professionally. James is an incredible asset to their business and has been a huge help in helping me navigate my policies and claims."
We responded:
"Hi Logan. Thank you for these kind words. James takes pride in everything he does and so glad you he has been able to help "
Profile photo of Carol MacHorton

Carol MacHorton

October 23, 2024

5  out of  5
rating by Carol MacHorton
"My husband and I were very pleased with the service we received from Lank Johnson State Farm in Charles Town, WV. James Turpin was so helpful and professional. He answered all our questions and is an honest and articulate insurance professional, and he was friendly too.James set us up with a home and auto bundle. I highly recommend Lank Johnson State Farm in Charles Town, WV."
We responded:
"Hi Carol. Thank you so much for the kind words. James takes so much pride in helping and showing the value of himself and State Farm "
Profile photo of Liz Rivicci

Liz Rivicci

September 24, 2024

5  out of  5
rating by Liz Rivicci
"James Turpin was great! Very knowledgeable and answered all of my questions. Will definitely use him for all my future insurance needs."
We responded:
"Hi Liz. We are thankful for your business and so glad James was able to help. "
Profile photo of Jay Danner

Jay Danner

September 23, 2024

5  out of  5
rating by Jay Danner
"State Farm has always been my go to insurance provider, Lank Johnson and his crew do a through job providing a quality service, regardless if it's auto or home."
We responded:
"Hi Jay. Thank you for your kind words. We appreciate your business "
Profile photo of Jeannet M

Jeannet M

September 20, 2024

5  out of  5
rating by Jeannet M
"I had a good experience signing up my two vehicles with James at this State Farm location , he was very kind and understanding thru the process. Would recommend"
We responded:
"Hi Jeannet. Thank you for your kind words. "
Profile photo of Clay Anders

Clay Anders

September 18, 2024

5  out of  5
rating by Clay Anders
"James really knows his stuff!"
We responded:
"Hi Clay! Thank you for the nice words. So glad James was able to help"
Profile photo of Sezen Altas

Sezen Altas

September 17, 2024

5  out of  5
rating by Sezen Altas
"I highly recommend Chase Cassell! He has overall been great to work and goes the extra mile. He was super responsive, knowledgeable, and saved us money!"
We responded:
"Hi Sezen. Thank you for your kind words. Chase will always go that extra mile and so glad he was able to help. "
Profile photo of jen Purdy

jen Purdy

September 17, 2024

5  out of  5
rating by jen Purdy
"Have had the opportunity to work with Chase Cassell on home & auto insurance. Very professional and knowledgeable. Would highly recommend!"
We responded:
"Hi Jen! Thank you for the nice words. Chase takes great pride in helping!"
Profile photo of Ayla Colon

Ayla Colon

September 17, 2024

5  out of  5
rating by Ayla Colon
"Chase was awesome! He was very responsive and answered all the questions I had! He made the process super easy!"
We responded:
"Hi Ayla! Thank you for the kind review. Chase does a great job of showing what makes him and State Farm the best "
Profile photo of Henry Doperak

Henry Doperak

September 16, 2024

5  out of  5
rating by Henry Doperak
"Chase was great! Answered all the questions I asked and was super helpful, made the process easy!"
We responded:
"Hi Henry! Thank you for the kind words. Chase takes pride in helping everyone. So glad he was able to help you with your insurance needs "
Profile photo of Janie Sine

Janie Sine

September 12, 2024

5  out of  5
rating by Janie Sine
"Just wanted to let you know that James Turbin that works for Lank Johnson is amazing he is always very helpful and very knowledgeable about everything I ask and if he dont know the answer he always says I will find out and get back to you as he always does so. He really us an asset to that office and I really appreciate him."
We responded:
"Thank you for the kind words. We are proud to have you as a customer and proud to have James on our team"
Profile photo of Heather Woessner

Heather Woessner

September 6, 2024

5  out of  5
rating by Heather Woessner
"I recently had the pleasure of working with James at State Farm, and I can't say enough good things about my experience! From the moment I reached out, James was incredibly fast, friendly, and efficient. He made the entire process seamless and easy to understand, answering all my questions with patience and clarity. His positive attitude and genuine care for his clients truly make him a joy to work with. If you’re looking for a great insurance guy, I highly recommend reaching out to James – you won't be disappointed!"
We responded:
"Hi Heather! Thank you for the kind words. James takes so much pride in helping everyone that he can. "
Profile photo of Mckayla Wright

Mckayla Wright

September 5, 2024

5  out of  5
rating by Mckayla Wright
"James is absolutely AMAZING! He is such a HUGE help and very understanding!"
We responded:
"McKayla, thank you for your kind words. So glad James has been able to assist and show you the value he brings!!! "
Profile photo of Cate McCarthy

Cate McCarthy

August 27, 2024

5  out of  5
rating by Cate McCarthy
"I've had state farm auto and home insurance for a very long time. My previous insurance agent retired not long ago and Lank took over that office. I have had a wonderful experience so far. The first point of contact when you call is James Turpin and he is wonderful! Very helpful and friendly! He takes his time to listen to you and to make sure you end the call with all of your questions answered and insurance needs covered! 10/10"
We responded:
"Cate, thank you for your kind review. I'm glad to hear you've had a wonderful experience with our office. James is indeed a valuable member of our team, and it's great to know he has been helpful and friendly. We're here to assist with any future insurance needs or questions you might have. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
Profile photo of CHARLIE EVICH

CHARLIE EVICH

August 21, 2024

5  out of  5
rating by CHARLIE EVICH
"Lank was super helpful, which is super refreshing when dealing with insurances"
We responded:
"Charlie, thank you for your kind words. I'm glad I could assist you and make your experience with insurance a positive one. If you have any further questions or need assistance in the future, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
Profile photo of Steve L.

Steve L.

August 20, 2024

5  out of  5
rating by Steve L.
"James Turpin, one of the agents at this office, is awesome to work with. He's personable, timely, and works hard to meet the needs of his clients. Well done! I have a few houses and vehicles with this office and I'm glad I made the switch."
We responded:
"Steve, thank you for your positive feedback. I'm glad to hear that James has been personable and timely in meeting your needs. It's great to know you're satisfied with the service for your homes and autos. If you need any further assistance, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
Profile photo of Randy Morgan

Randy Morgan

August 20, 2024

5  out of  5
rating by Randy Morgan
"I have been with State Farm for four decades. The office changed leadership last year when my former agent retired. She always made communicating with the office so warm, friendly, and personal. It didn't feel like a business transaction at all. I wasn't sure when I called for the first time today that it would be the same. But, I was pleasantly surprised as James extended the same professionalism and kindness that I've grown accustomed to from the office in Charles Town. He was patient and understanding while thoroughly explaining my options with a new account for the next generation of drivers in our family. Thank you, James!"
We responded:
"Randy, thank you for your loyalty over the past four decades. I'm glad to hear that James provided the same professionalism and kindness you’ve come to expect from our office. We appreciate your feedback and are always here to assist with any future needs. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
Profile photo of Kyrion-Royale Hymes

Kyrion-Royale Hymes

August 13, 2024

5  out of  5
rating by Kyrion-Royale Hymes
"Chase is super helpful, known him for some time now and helped me get better insurance a better rate, I recommend him and State Farm. Thank you again!"
We responded:
"Kyrion-Royale, thank you for your kind words and recommendation. I'm glad Chase could assist you in finding better insurance at a better rate. We're grateful for your business. If you need any further assistance, feel free to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"
Profile photo of Christal Bryant

Christal Bryant

August 13, 2024

5  out of  5
rating by Christal Bryant
"Thank you so much Chase for helping me and my family. Your time,courtesy, and your patience meant a lot. Again. Thank you."
We responded:
"Chase, thank you for your kind words. I'm happy Chase could assist you and your family with courtesy and patience. If you need any further assistance, please don't hesitate to reach out. - Lank Johnson - State Farm Insurance Agent, Charles Town, WV"