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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gage Mandiak

Gage Mandiak

June 12, 2026

5  out of  5
rating by Gage Mandiak
"He has been really helpful and very nice"
We responded:
"Gage, thank you for taking the time to leave us a review! I'm happy to hear that you found our assistance helpful and appreciated the service. We're always here if you need anything else!"
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Stephanie Cunningham

May 28, 2026

5  out of  5
rating by Stephanie Cunningham
"I was able to secure a policy with more coverage for one third of what I was paying with my previous company."
We responded:
"Stephanie, thank you for taking the time to leave us a review! I'm happy to hear that we could help you find a policy with more coverage at a better rate. It's great to have you with us. Feel free to reach out if you need anything else!"
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brice billings

May 26, 2026

5  out of  5
rating by brice billings
"Excellent interaction"
We responded:
"Hey Brice, thank you for the 5 stars! I'm happy to hear you had an excellent interaction with us. We appreciate your support!"
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BL12

May 12, 2026

5  out of  5
rating by BL12
"Jake was amazing! 20 minute phone call and I had auto coverage that fit my needs and at a price that's affordable!"
We responded:
"Thank you! I'm happy to hear that Jake was able to assist you with finding the right coverage quickly and affordably. Our team is dedicated to providing efficient and personalized service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Hunter Pittman

May 6, 2026

5  out of  5
rating by Hunter Pittman
"Jake was extremely helpful and worked to get us the best deal with the best coverage!"
We responded:
"Thank you, Hunter! I'm happy to hear that Jake was able to assist you in finding the best deal and coverage. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. If you need anything else, feel free to reach out!"
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Jason Smith

May 1, 2026

5  out of  5
rating by Jason Smith
"Super friendly very easy to talk to and was very helpful highly recommend doing business with he’s top notch hands down"
We responded:
"Thank you, Jason! I'm happy to hear you found our service friendly and helpful. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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ERIN YORK

April 23, 2026

5  out of  5
rating by ERIN YORK
"Super easy to work with. Attentive and made things happen quick! Delightful experience!!"
We responded:
"Hey, Erin! I really appreciate you taking a moment to share this and I’m glad I could make the process easy, attentive, and quick for your car insurance. It means a lot to know you had such a great experience working with me."
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Jida Mourad

April 16, 2026

5  out of  5
rating by Jida Mourad
"James Turpin is absolutely fantastic. He’s diligent and always gets my family and I the best rates possible. He’s very professional and inviting. Super thankful to have him for our family’s needs!"
We responded:
"Thank you, Jida! I'm happy to hear that James has been able to assist your family with such dedication and professionalism. It's wonderful to know you're satisfied with the rates and service provided. If there's anything else we can do for you, just let us know!"
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belinda dong

April 15, 2026

5  out of  5
rating by belinda dong
"Jake is awesome! He helped me a lot, very professional!! Happy to have him!"
We responded:
"Thank you, Belinda! I'm glad to hear that Jake was able to assist you so well. We appreciate your feedback and are happy to have you with us. If you need anything else, feel free to reach out!"
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Jim giffin

April 8, 2026

5  out of  5
rating by Jim giffin
"James does a great job!"
We responded:
"Thank you, Jim! I'm glad to hear that James provided you with excellent service. We appreciate your feedback and are here to assist with any insurance needs you may have. Thanks for choosing us!"
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Chris Rizzuto

March 30, 2026

5  out of  5
rating by Chris Rizzuto
"James was great in explaining everything to me and getting me a great price for the policy."
We responded:
"Thank you, Chris! I'm happy to hear that James was able to provide clear explanations and help you find a great price for your policy. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Yingying Meng

March 17, 2026

5  out of  5
rating by Yingying Meng
"他的服务非常专业,而且每次回复都非常及时,是一位非常好的保险经纪人"
We responded:
"Yingying, 感谢您的评价!我很高兴您对我们的服务感到满意,并且对我们的及时回复感到认可。我们会继续努力为您提供优质的服务!如有任何其他问题或需要帮助,请随时告诉我们。谢谢选择我们!"
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Robin Burge

March 14, 2026

5  out of  5
rating by Robin Burge
"The agent was very helpful with all the questions that I had very professional! Thank you 😊"
We responded:
"Thank you, Robin! I'm happy to know you found our assistance helpful and professional. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
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From the web

March 10, 2026

5  out of  5
rating by From the web
"From initial contact to policy delivered and all questions answered!! Ashley and the Lank Johnson staff did a super job on my policies. All conversations were not "pushie" or mere sales calls.... they were service calls. I was impressed ! And I SAVED a decent amount of money over my previous company...."
We responded:
"Thank you for your feedback! I'm happy to hear that Ashley and the team provided you with excellent service and helped you save money. We always aim to make our interactions helpful and informative. If you have any more questions or need assistance, feel free to reach out anytime!"
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Cheryl Champion

March 6, 2026

5  out of  5
rating by Cheryl Champion
"Jake did a wonderful job of helping us save money. Even got us life insurance at a good rate."
We responded:
"Thank you, Cheryl! I'm happy to hear that Jake was able to assist you in saving money and securing insurance at a good rate. Our team is dedicated to providing excellent service, and it's great to know Jake delivered on that promise. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Joy Gilbert

February 27, 2026

5  out of  5
rating by Joy Gilbert
"After repeatedly not getting a return call/correspondence from my STATE FARM agent, non local, I decided to contact a Charlestown agent. I was in need of immediate insurance for my son and MR JOHNSON was fantastic...WOW!!! My son is saving over 100$ monthly from PROGRESSIVE and I too switched agents to local. Thanks again Lank!! This was what I call SERVICE ❤️❤️"
We responded:
"Joy, thank you for sharing your experience! I'm so happy to hear that our office was able to assist you and your son with your insurance needs. It's wonderful that you're both seeing savings and enjoying the service. If there's anything else we can do for you, just let us know!"
Profile photo of Bethani Mummert

Bethani Mummert

February 15, 2026

5  out of  5
rating by Bethani Mummert
"Recently worked with James out of lank Johnson’s office, he was extremely knowledgeable and patient with my multiple questions. He was very easy to work with and didn’t make me feel pressured at all about anything but also took the time to explain everything to me in detail."
We responded:
"Thank you for your review, Bethani! I'm happy to hear that James was able to provide you with such a positive experience. Our team is dedicated to making sure our customers feel comfortable and informed. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Sydnee Sichert

February 11, 2026

5  out of  5
rating by Sydnee Sichert
"At first, I was skeptical at returning to State Farm because I recently switched to another insurance provider and they were able to save me money. However, after I spoke with Ashley, I decided to return to State Farm when she saved me EVEN MORE. Thanks!!"
We responded:
"Sydnee, thank you for your feedback! I'm happy to hear that we could assist you in saving even more. We appreciate your decision to return to us. Let us know if there's anything else we can do for you!"
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Joe Profilio

February 2, 2026

5  out of  5
rating by Joe Profilio
"I had the pleasure of interacting with James Turpin today and he surpassed all of my expectations. His customer service skills are top notch. I work in retail so I definitely appreciated it. I look forward to talking to him again soon!"
We responded:
"Thank you, Joe! I'm glad to hear that James provided you with exceptional service. We truly value your feedback and appreciate your kind words about his skills. If there's anything else we can assist you with, feel free to reach out anytime!"
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Ashley Gann

January 30, 2026

5  out of  5
rating by Ashley Gann
"Jake and Chase are great!"
We responded:
"Thank you, Ashley! I'm happy to hear that Jake and Chase made a positive impact. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with!"
Profile photo of Luis Diaz

Luis Diaz

December 26, 2025

5  out of  5
rating by Luis Diaz
"James was amazing very knowledgeable and truly made me feel like he cared about my situation"
We responded:
"Luis, thank you for sharing your experience! I'm happy to hear that James provided such knowledgeable and caring service. Our team is dedicated to making sure you feel supported and valued. If you need anything else, feel free to reach out!"
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Ryan Brode

December 12, 2025

5  out of  5
rating by Ryan Brode
"Awesome job with Lank."
We responded:
"Thank you, Ryan! I'm happy to hear you had a great experience with Lank. If you need anything else, feel free to reach out!"
Profile photo of Dakota Hall

Dakota Hall

December 2, 2025

5  out of  5
rating by Dakota Hall
"Chase has made my experience with state farm so easy. Usually its a hassle and a half dealing with insurance. From my car totaling to needing last minute insurance they got you."
We responded:
"Dakota, thank you for sharing your experience! I'm happy to hear that Chase made things easier for you, especially during such challenging situations. Our team is always here to support you with any insurance needs. Let us know if there's anything else we can assist you with!"
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James Walch

November 14, 2025

5  out of  5
rating by James Walch
"Chase and Jake from State Farm, in Charles Town have been absolutely amazing for all of our family's insurance needs. Always super professional, curtious, and fun! These guys rock. Highly recommend."
We responded:
"Thank you, James! I'm happy to hear that Chase and Jake have been providing such excellent service for your family's insurance needs. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Profile photo of VICTORIA KNIPPLE

VICTORIA KNIPPLE

October 28, 2025

5  out of  5
rating by VICTORIA KNIPPLE
"James did a wonderful job answering all my questions he’s the guy to help you with all your insurance needs"
We responded:
"Thank you, Victoria! I'm happy to hear that James was able to assist you with your insurance questions. Our team is dedicated to providing excellent service, and it's great to know James made a positive impact. If you need anything else, feel free to reach out!"