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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jessica Merino

Jessica Merino

October 11, 2025

5  out of  5
rating by Jessica Merino
"I had the please of speaking to James today. I had general questions about my insurance & he was super helpful and made me feel like he truly cared! He answered every questions I had & it felt like I was just talking to a friend. I will be revisiting State Farm when my current insurance premium renews next becuase of him! James, if you happen to read this, thanks so much!!"
We responded:
"Thank you, Jessica! I'm so happy to hear that James was able to assist you and make you feel comfortable during your conversation. We truly value your trust and look forward to welcoming you back when your insurance premium renews. If you have any more questions or need assistance, feel free to reach out!"
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Clay Cunningham

October 7, 2025

5  out of  5
rating by Clay Cunningham
"Jake from State Farm was great! I’ve been contemplating making the switch on car insurance but haven’t been able to find anything that suits me well. Jake took my call and in less than a couple minutes he had told me everything I needed to hear. He was very knowledgeable along with great customer service."
We responded:
"Thank you, Clay! I'm happy to hear that Jake provided you with the information you needed and delivered excellent customer service. Our team is dedicated to making the insurance process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
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Eric Bridge

October 2, 2025

5  out of  5
rating by Eric Bridge
"Jake at State Farm is AWESOME! No joke! Jake Humbel, that is. Shopping for Home, Auto and Umbrella coverage and could not be more impressed with the experience. We found this guy to be the real deal. There was no phony sales pitch, false promises or pushy sales tactics. Jake's customer service was OUTSTANDING and frankly, unexpected. My wife and I have been leaders in the customer service industry for three decades and immediately recognize great service when we see it. Not only was Jake very friendly, knowledgeable, and professional, he took the time to LISTEN to us so he understood our real insurance needs, patiently answered all our questions, and set us up with exactly the policies we were looking for. To top off the extraordinary service we received, our rates were cut by more than half from what we've been paying at Allstate (20+ year clients overpaying for far too long). If you're looking for a pushy salesperson looking to make a fortune in commission, go somewhere else. On the other hand, if you're looking for a salesperson who goes above and beyond to make the insurance buying process a pleasure instead of a pain, we enthusiastically recommend you call Jake at Lank Johnson State Farm, Charles Town WV Office. Highly recommended!"
We responded:
"Thank you very much, Eric, for taking the time to share such a detailed and positive review! I am truly happy to hear that Jake provided you and your wife with exceptional service and went above and beyond to help you find the right coverage that perfectly meets your needs. It's wonderful to know that his thoughtful approach made the often complex insurance process not only enjoyable but also beneficial for you. If there is anything else we can assist you with, please feel free to reach out to us anytime! We are always here to help."
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Smiley18239

September 27, 2025

5  out of  5
rating by Smiley18239
"Great experience here! Jake has been super helpful in setting up my insurance and answering all my questions. Highly recommend!"
We responded:
"Thank you! I'm happy to hear that Jake was able to assist you with setting up your insurance and answering your questions. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Cai Purdy

September 26, 2025

5  out of  5
rating by Cai Purdy
"Great work from State Farm Chase Cassell Helped me he did amazing."
We responded:
"Thank you, Cai! I'm happy to hear that Chase was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Lots Of Pickles

September 26, 2025

5  out of  5
rating by Lots Of Pickles
"James was awesome! We changed our insurance after 30 years with the same company. Thank you for helping us save a lot of money!"
We responded:
"Thank you! I'm happy to hear that James provided such excellent service and helped you make a beneficial change after so many years. It's wonderful to know you're saving money with us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Ben Newell

September 19, 2025

5  out of  5
rating by Ben Newell
"Mr. Jake Humbel was super informative and made the process of switching insurance effortless. Professional demeanor and very knowledgeable. Thanks Jake!"
We responded:
"Thank you, Ben! I'm happy to hear that Jake was able to assist you with such professionalism and ease. Our team is dedicated to providing knowledgeable service, and it's great to know Jake delivered on that. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jennifer Lake

August 31, 2025

5  out of  5
rating by Jennifer Lake
"I am so happy to be back with a local office for insurance. The customer service and attention to detail is outstanding and I can't thank Tammy enough."
We responded:
"Jennifer, thank you for your wonderful feedback! I'm glad you're satisfied with our local office and the service we provide. Tammy will be thrilled to know her efforts made a difference. Let us know if you need anything else!"
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Paige Baker

August 7, 2025

5  out of  5
rating by Paige Baker
"Jake called unexpectedly after searching for new insurance and was able to get us the best deal. He continously followed up and answered all questions until we felt comfortable with our new policy. Highly recommend!"
We responded:
"Thank you for your review, Paige! I'm delighted to hear that Jake was able to assist you in finding the best deal and ensuring you felt comfortable with your new policy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out!"
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Del Morgan

August 5, 2025

5  out of  5
rating by Del Morgan
"Quick. Knowledgeable. Communicated well. Friendly. Jake handled our exchanges well."
We responded:
"Thank you, Del! I'm happy to hear that Jake provided you with quick and knowledgeable service. It's great to know our communication met your expectations. If you need anything else, feel free to reach out!"
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Zachary

July 30, 2025

5  out of  5
rating by Zachary
"Always quick and responsive. Chase is on top of it."
We responded:
"Thank you, Zachary! I'm happy to hear that you find our service quick and responsive. Chase is indeed a valuable part of our team. If you need anything else, feel free to reach out!"
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Michael Kozak

July 20, 2025

5  out of  5
rating by Michael Kozak
"Big shout out to James with the Lank Johnson team. He's always there to answer my calls and helped get me the coverage I need. He genuinely cares about the clients and is an exceptional member of their team."
We responded:
"Thank you for your review, Michael! I'm happy to hear that James has been so helpful and attentive to your needs. We’re grateful to have him on our team, and it’s wonderful to know he’s made such a positive impact. If you ever need anything else, feel free to reach out!"
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Newton Ike

July 12, 2025

5  out of  5
rating by Newton Ike
"Big up to Jacob! His work ethic makes it easier to handle things and worthy for his customers. Very reliable, fast assistance and ownership... just out standing !! It's not always about money, but the quality of service received makes the deal. And you won't be disappointed here. Keep it up !"
We responded:
"Newton, thank you for your fantastic feedback! I'm delighted to hear about your positive experience with Jacob. His dedication and commitment to providing quality service truly shine through. We're grateful for your support and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
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Nellie Lake

July 9, 2025

5  out of  5
rating by Nellie Lake
"James is AWESOME!! got my coverage transferred & taken care up during my move. Even added a term life policy, which took no time at all. He listened to all of my concerns and guided me through, which helped me decide which policy is better for my family, based on what I want to accomplish. James answered my questions without a "hold on let me find out." It was great not placed on hold to find an answer. James even got me an EXCELLENT rate. Thank you James! Talk to you soon to add a homeowners policy next."
We responded:
"Thank you, Nellie! I'm happy to hear that James provided such excellent service during your move and helped you with your coverage and policy. It's great to know he was able to address all your concerns and provide a seamless experience without any delays. We look forward to assisting you with your other policy soon. Let us know if there's anything else we can do for you!"
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Daniel Vitagliano

July 8, 2025

5  out of  5
rating by Daniel Vitagliano
"Jake Humbel provided stellar customer service, getting me the home insurance policy we needed for our new home (at a rate far below any competitors), as well as an auto policy to bundle. He was courteous, diligent, and attentive to detail, and he handled everything smoothly."
We responded:
"Thank you, Daniel! I'm happy to hear that Jake provided you with such excellent service and helped you secure the insurance policies you needed. We always aim to offer competitive rates and attentive service. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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Aaron Hartle

July 2, 2025

5  out of  5
rating by Aaron Hartle
"Jake really helped me out with all the questions that I had and he was a really great guy to work with. 10/10 recommend going to Jake!!"
We responded:
"Aaron, thank you for your fantastic feedback! I'm happy to hear that Jake was able to assist you with all your questions and that you enjoyed working with him. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Brock Smith

July 1, 2025

5  out of  5
rating by Brock Smith
"Huge shoutout to my guy Jake from State Farm! Not only did he hook me up with renters insurance that actually makes sense, but he made the whole process quick, easy, and even kind of enjoyable (never thought I’d say that about insurance). Super knowledgeable, down-to-earth, and had answers for everything I threw at him. If you need coverage and want someone who’s got your back, Jake’s your guy. 10/10 recommend!"
We responded:
"Thank you for your fantastic review, Brock! I'm happy to hear that Jake made your experience with renters insurance both easy and enjoyable. It's great to know he was able to provide the answers you needed. We appreciate your recommendation and are here whenever you need us!"
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wyatt harnish

June 27, 2025

5  out of  5
rating by wyatt harnish
"I can’t say enough good things about Jake from State Farm! From the very first conversation, he was professional, friendly, and genuinely helpful. He took the time to explain my policy options in a way that actually made sense, and he made sure I got coverage that fits my needs and my budget. What really stood out was his patience and willingness to answer all my questions without ever making me feel rushed. You can tell he truly cares about helping people, not just selling a policy. It’s rare to find someone that dependable and easy to work with. If you’re looking for someone who treats you like more than just a customer, Jake from State Farm is your guy. Highly recommend!"
We responded:
"Thank you for your wonderful feedback, Wyatt! I'm delighted to hear about your positive experience with Jake. His dedication to providing clear explanations and personalized service truly reflects our commitment to our customers. We're grateful to have him on our team and thrilled that he could assist you so effectively. If you ever have more questions or need further assistance, feel free to reach out!"
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Abby Humbel

June 27, 2025

5  out of  5
rating by Abby Humbel
"I recently got 2 new vehicle policies through an agent named Jake. He was easy to work with, knowledgeable, responsive, and quick! Made it easy to get this set up. I recommend the Lank Johnson team!"
We responded:
"Hey, Abby! Thanks so much for letting us know that Jake made the process of setting up your vehicle policies smooth and efficient. Your recommendation means a lot to us."
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Cameron Thomas

June 18, 2025

5  out of  5
rating by Cameron Thomas
"I can't say enough good things about Jake from State Farm. From the moment I reached out, he was professional, knowledgeable, and genuinely cared about helping me find the best insurance options for my needs. He walked me through every detail with patience and clarity, making sure I understood my coverage and felt confident in my choices. What really stood out was how approachable and friendly he was—no pressure, no upselling, just honest advice and great customer service. It’s rare to find someone who combines expertise with such a personal touch. Thanks to Jake, I’m saving money and feel totally at ease knowing I’m well covered. If you’re looking for someone who treats you like more than just a policy number, Jake from State Farm is your guy!"
We responded:
"Thank you, Cameron, for sharing your experience! I'm delighted to hear how Jake provided you with such knowledgeable and caring service. It's wonderful to know that his approach made you feel confident and well-covered. Your satisfaction is our priority, and we're grateful for your trust. Let us know if there's anything else we can assist you with!"
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Stephen Paulman

June 13, 2025

5  out of  5
rating by Stephen Paulman
"Was not too familiar with insurance but when I called, Jake answered the phone and was very knowledgeable about everything and made everything so easy to understand. I highly recommend this office and speaking with Jake"
We responded:
"Thank you for your review, Stephen! I'm happy to hear that Jake was able to provide you with the information you needed and make things easy to understand. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Ronald Humbel

June 12, 2025

5  out of  5
rating by Ronald Humbel
"Jake did a great job with a residential policy we just purchased. This has been one of several policies we have purchased through him. Definitely recommend him to anyone looking to be insured!!!"
We responded:
"Thank you for your review, Ronald! I'm happy to hear that Jake has consistently provided excellent service with your residential policy and others. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Nikolas Creighton

June 9, 2025

5  out of  5
rating by Nikolas Creighton
"Always thankful for Lank Johnson and his team!"
We responded:
" Appreciate your kind words and continued trust in our team! 🙌 – Lank Johnson and Team"
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Jermaine Keller

June 9, 2025

5  out of  5
rating by Jermaine Keller
"I had such a great experience with Lank Johnson State Farm Insurance in West Virginia! From my very first call, I felt like more than just a customer—they really took the time to listen and make sure I understood everything. The whole team was super friendly and knowledgeable, and they explained my auto and life insurance options in a way that actually made sense. Lank and his team—especially James—made the whole process easy and stress-free. They answered all my questions quickly and genuinely cared about helping me get the coverage that fit our family. They went the extra mile. Great Service!!!!"
We responded:
"Jermaine, Thank you so much for your kind words and for sharing your experience with our office! It truly means a lot to hear that you felt listened to and supported from the very first call. We always strive to make insurance feel personal, clear, and stress-free, and I’m so glad that James and the team delivered that for you. Helping you find the right auto and life insurance coverage for your family was our pleasure, and we’re grateful for the trust you placed in us. We’re here whenever you need us—thank you again for being a part of our State Farm family here in West Virginia! – Lank Johnson and Team"
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Julia Ward

June 9, 2025

5  out of  5
rating by Julia Ward
"Benton is so helpful, knowledgeable and patient. Such a great experience!"
We responded:
"Thank you, Julia! I'm happy to hear that Benton provided you with such a great experience. His helpfulness and knowledge are truly valued here. If you ever need anything else, feel free to reach out!"